1. How do I choose the right size?

Please check the size chart on the product page before ordering. Activewear fit can vary depending on body shape, fabric stretch, style, and personal preference. If you are between sizes, consider how you prefer the item to feel during movement. For a more supportive fit, choose the closer size; for more comfort or daily wear, you may prefer the larger size.

2. Will the leggings or shorts feel too tight during workouts?

Our activewear is intended to support movement, but the fit may feel different depending on the style. High-waisted leggings, compression pieces, and training shorts may feel more fitted than everyday clothing. The item should feel secure without causing discomfort, restricting movement, or digging into the waist. Please review the product description and size guide before purchase.

3. Are the fabrics suitable for summer workouts?

Many activewear items are selected for training, sweating, stretching, and daily movement. For summer workouts, lightweight, breathable, and stretch-friendly pieces are usually more comfortable. Product details may vary by item, so please check the fabric information and product description before ordering.

4. Can I wear the activewear for both workouts and daily outfits?

Yes. Many pieces are suitable for both training and casual daily wear. Tops, leggings, shorts, and sets can be worn for running, gym training, yoga, Pilates, walking, travel, lounging, or everyday sporty outfits. Please choose the style based on the activity and the level of support you need.

5. What should I wear for running?

For running, choose lightweight, breathable tops with shorts, leggings, or fitted training pants that do not restrict your stride. Avoid clothing that feels too loose, heavy, or likely to rub during movement. For longer runs or hot weather, moisture comfort and freedom of movement are especially important.

6. What should I wear for gym training or lifting?

For gym training and lifting, choose pieces with enough stretch and stability for squats, lunges, presses, and pulling movements. A fitted top, supportive sports bra, training leggings, or flexible shorts can help you move more confidently without adjusting your outfit too often.

7. What should I wear for yoga or Pilates?

For yoga and Pilates, fitted and stretch-friendly pieces are usually more practical because they stay closer to the body during bending, stretching, floor work, and core exercises. High-waisted leggings, soft tops, and supportive sports bras are good options for controlled movement.

8. Are the colors exactly the same as the photos?

We try to show product colors as accurately as possible, but slight color differences may occur because of screen settings, lighting, photography, and fabric batches. Minor color differences are not usually considered defects.

9. Will the clothes wrinkle during shipping?

Activewear and apparel items are folded for shipping, so slight wrinkles, fold marks, or packaging compression may occur. These are usually normal and may improve after hanging, steaming, or washing according to the care label.

10. How should I wash activewear?

Please follow the care instructions on the product page or garment label. In general, activewear should be washed gently, preferably with similar colors. Avoid bleach, harsh detergents, high heat drying, and rough washing methods, as these may affect fabric elasticity, color, shape, or performance.

11. Can I put activewear in the dryer?

Please check the garment care label first. High heat may affect stretch, fit, elasticity, and fabric condition. When in doubt, air drying is usually safer for activewear.

12. What should I do if my item arrives damaged, defective, incorrect, or missing?

Please contact us at info@aervyne.com as soon as reasonably possible.

For visible shipping damage or missing contents, we recommend contacting us within 48 hours after delivery whenever possible. This helps us preserve carrier and fulfillment evidence while the product, packaging, shipping label, and delivery information are still readily available. This recommended reporting period does not remove your rights if you contact us later.

Please provide, where applicable:

• Your order number
• Clear photographs of the product
• Close-up photographs showing the issue
• Photographs of the outer packaging
• Photograph of the shipping label
• Details of any incorrect or missing products
• A brief description of the problem
• Video where the issue cannot reasonably be shown in photographs

Please keep the affected product, tags, labels, accessories, and packaging while the request is being reviewed. Where possible, avoid washing, extensively wearing, altering, or repairing the product before contacting us.

Depending on the circumstances, an appropriate resolution may include a replacement, exchange, shipment of the correct product, replacement of missing items or components, partial refund, full refund, or another appropriate remedy.

13. Can I return or exchange an item if the size does not fit?

Yes. You may request an eligible return or exchange within 30 calendar days of receipt. The 30-day period begins on the day after you or your designated recipient receives the goods.

Clothing may be reasonably tried on indoors to check size, fit, comfort, length, and general appearance.

For a personal-reason return, the item should generally:

• Have only been reasonably tried on indoors
• Be unwashed
• Be unaltered
• Remain clean
• Include applicable original tags and labels
• Include applicable accessories or components
• Be free from significant stains, odors, residue, or visible wear
• Be appropriately packaged for return transportation

Please contact us at info@aervyne.com before sending anything back. We will provide the applicable return instructions and return address.

Exchange availability depends on inventory, product condition, destination, and any applicable price difference.

14. What items may not qualify for return or exchange?

Subject to applicable law, a voluntary return or exchange may not be available where the product:

• Has been worn beyond reasonable indoor try-on
• Has been used for training, outdoor activities, travel, or extended wear
• Has been washed or dry-cleaned
• Has been altered, repaired, dyed, tailored, or modified
• Has significant stains, dirt, moisture, hair, lint, or other contamination
• Has noticeable makeup, deodorant, lotion, sunscreen, perfume, smoke, body odor, food, drink, or similar residue
• Shows significant stretching, fading, pilling, tearing, abrasion, or other signs of use
• Is missing applicable tags, labels, accessories, or included components
• Has been damaged through improper washing, drying, storage, handling, or care
• Cannot be reasonably or safely inspected
• Was subject to a specific lawful return restriction that was clearly disclosed before purchase

These conditions do not limit any rights that may apply to defective, incorrect, unsafe, damaged, or non-conforming products.

Discounted and clearance merchandise follows the same return rules as full-price merchandise unless a specific promotion clearly states an additional lawful condition before purchase. A reduced price alone does not make an item non-returnable.

15. Do I need to contact you before returning an item?

Yes. Please contact us at info@aervyne.com before sending a product back.

Because we use a combination of direct fulfillment and third-party warehouse fulfillment, the appropriate return destination may vary by order.

After reviewing your request, we will provide the applicable:

• Return instructions
• Return address
• Information needed to identify your return
• Packaging or shipping guidance
• The applicable return-dispatch timeframe

Please follow the return instructions provided and send the package to the return address we provide. Returns sent to a different location or without sufficient return information can prevent us from identifying, locating, or efficiently processing the return.

For a voluntary return, please hand the package to the return carrier within 7 calendar days after receiving our confirmation, complete instructions, and designated return address. For an eligible European statutory withdrawal, send the goods back within 14 calendar days after giving notice of withdrawal.

16. Who pays for return shipping?

Responsibility for return shipping depends on the reason for the return.

If we confirm that a product is damaged, defective, incorrect, incomplete, or otherwise affected by an issue for which we are responsible, we pay the necessary return and replacement shipping costs.

We do not issue prepaid return labels as our standard return method. We will agree on a reasonable return method and reimburse the necessary return postage after receiving your shipping receipt. If paying the postage upfront would prevent you from returning the goods, please contact us so we can arrange another reasonable return solution.

For personal-reason returns, such as changing your mind, choosing the wrong size or color, or deciding that the fit is not suitable, you are responsible for return shipping and related return costs unless applicable law provides otherwise.

17. When will I receive my refund?

Where a physical return is required, we inspect the returned goods within 1–2 business days after they reach the designated return location.

Once an eligible refund is confirmed, we initiate the refund to the original payment method within 1–3 business days. For an eligible return without an unresolved condition issue, we complete inspection and initiate the refund no later than 7 calendar days after receiving the returned goods.

We notify you when the refund has been initiated. The time required for the funds to appear in your account after initiation depends on your bank or payment provider.

18. Can I cancel my order?

Yes. Please contact us at info@aervyne.com as soon as possible, preferably within 12 hours after placing your order.

The 12-hour period begins when your order is placed and runs continuously, including evenings, weekends, and public holidays.

Contacting us within this period gives us the best opportunity to stop the order before fulfillment progresses, but cancellation is not guaranteed because some orders may begin inventory allocation, packing, or shipment preparation shortly after payment is confirmed.

Requests received after 12 hours can still be reviewed if the order has not progressed too far through fulfillment.

Once an order has been shipped or handed to the carrier, pre-shipment cancellation is generally no longer available.

A cancellation is considered confirmed once we notify you that the applicable order or item has been successfully cancelled.

19. Can I change my size, color, product, quantity, or shipping address after ordering?

Please contact us at info@aervyne.com as soon as possible, preferably within 12 hours after placing your order.

If the order remains at an early enough stage of fulfillment, we may be able to update:

• Size
• Color
• Product
• Quantity
• Shipping address

Availability depends on the order status, inventory, requested variation, price difference, destination, and whether packing or shipment preparation has begun.

Once a package has shipped, address changes depend on the services available from the applicable carrier and may not always be possible.

A requested change is considered complete once we confirm that it has been successfully made.

20. Where do you ship?

We ship to eligible addresses in the contiguous United States and the following supported European countries:

Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Spain, and Sweden.

We do not ship to Alaska, Hawaii, U.S. territories, U.S. outlying islands, the United Kingdom, Canada, Australia, P.O. boxes, or APO, FPO, or DPO addresses. Remote areas and offshore islands outside supported DHL or FedEx routes are also excluded.

We do not accept orders for destinations outside the coverage listed above. If an order is accepted for an unsupported address, we will contact you, cancel the order, and issue a full refund to the original payment method within 7 calendar days.

21. Do you offer free shipping?

Yes. Our current free-shipping thresholds are:

Unless otherwise stated in a particular promotion, free-shipping eligibility is based on the qualifying merchandise subtotal after applicable discounts.

If a partial return reduces the retained merchandise subtotal below the original free-shipping threshold, we do not retroactively charge the original standard shipping fee or deduct it from the refund solely because the threshold is no longer met. If an item is canceled before dispatch, any promotional adjustment follows our Promotional Terms, and we do not impose an undisclosed post-purchase shipping charge because of an item canceled due to our error or inability to fulfill it.

If an order does not qualify for free shipping, the applicable shipping charge will be displayed during checkout before payment.

22. How long does delivery take?

Orders are processed and handed to DHL or FedEx within 1–2 business days after payment confirmation. Processing days are Monday through Friday, excluding weekends and our company-observed holidays. Processing time is separate from carrier transit time.

Estimated transit times are:

Delivery periods are estimates rather than guaranteed arrival dates unless a guaranteed shipping service is specifically offered.

Delivery may take longer because of:

• Carrier workload
• Customs clearance
• Public holidays
• Severe weather
• Transportation disruption
• Remote-area delivery
• Address issues
• Import restrictions
• Local delivery conditions
• Other circumstances affecting normal transportation

23. How can I track my order?

After your order has been dispatched, available tracking information will normally be sent to the email address provided with your order.

The first tracking update can take 24–48 hours after carrier handover to appear.

A temporary lack of tracking updates does not automatically mean that the package is lost. Packages may temporarily stop updating while moving between facilities, traveling internationally, undergoing customs clearance, or being transferred between carriers.

Please contact us at info@aervyne.com with your order number and tracking information if tracking has not updated for 3 business days after the initial 24–48-hour tracking period, or if the package has passed its estimated delivery window.

24. Will I need to pay customs duties or import taxes?

For U.S. orders, applicable sales tax collected by us is included in the checkout total and shown in the order details. Orders delivered within the United States do not incur import duties or customs-clearance fees.

For supported European destinations, taxes collected by us are included in the checkout total and shown in the order details. Because all European orders are shipped from the United States, they are subject to import procedures.

Import duties, customs-clearance charges, brokerage fees, and carrier import-handling fees are not included in our shipping charges or checkout total. These charges are paid by the recipient directly to the relevant customs authority or carrier. Import VAT that has not already been collected at checkout is also payable during the import process.

Amounts paid directly to customs authorities or carriers are not collected by Aervyne. Customs processing can also affect the estimated delivery period.

25. What happens if my package is refused, unclaimed, or undeliverable?

Refusing a package, failing to collect it, or having it returned because of an address or customs issue is different from completing an approved cancellation or return.

A package may be returned because of:

• Recipient refusal
• Failure to collect
• Incorrect or incomplete customer-provided address
• Repeated unsuccessful delivery attempts
• Recipient unavailable
• Customs clearance failure
• Unpaid import charges
• Carrier inability to complete delivery

Once a returned-to-sender package reaches the designated return location, we inspect it and explain the available refund or redelivery options. For an agreed refund, we issue the refund within 7 calendar days after receiving and checking the returned goods, subject to any earlier refund obligation.

Where permitted by law, an eligible refund can reflect actual, documented, and legally recoverable costs resulting from circumstances not caused by us, such as:

• Original shipping costs
• Return transportation costs
• Carrier handling charges
• Customs charges
• Storage charges
• Redirection charges
• Other costs resulting from failed delivery

If the delivery problem resulted from our confirmed error, we will handle the resulting costs accordingly.

If you no longer want an order, please contact us at info@aervyne.com rather than refusing the shipment so we can provide the appropriate cancellation or return instructions.

26. How can I contact you?

For product questions, order issues, shipping, cancellations, returns, exchanges, refunds, or other store-related questions, please contact us:

Email: info@aervyne.com
Phone: +1 (623) 275-0740
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (MST, UTC−7); Saturday – Sunday: Closed; Major U.S. Public Holidays: Closed.
Business Address: 17701 W Bell Rd, Unit 1049, Surprise, AZ 85374-3070, United States

When contacting us about an existing order, please include your order number and a clear description of your question or concern.