About This Policy

Aervyne is operated by Aervyne LLC (“we,” “us,” or “our”).

This Refund Policy explains when a refund is available, how refund amounts are calculated, how refunds are processed, how shipping charges and import-related payments are handled, and what happens when a refund cannot be completed through the original payment method.

This policy applies to purchases made directly through aervyne.com.

This policy works together with our Return & Exchange Policy and Shipping Policy. Where one of those policies provides a more specific procedure for a return, exchange, delivery problem, or cancellation, that procedure also applies.

Nothing in this policy limits any refund, withdrawal, repair, replacement, or other consumer right available under applicable law.

1. When a Refund Is Available

A refund can be available when the applicable requirements are met, including for:

• An eligible voluntary return requested within our 30-day return period.
• An eligible statutory withdrawal.
• A product with a confirmed defect.
• A product that materially differs from its description.
• An incorrect item, size, color, or style sent because of our fulfillment error.
• An item missing from a delivered package.
• Confirmed transit damage.
• A shipment confirmed as lost.
• A qualifying delivery problem that remains unresolved.
• An order successfully canceled before dispatch.
• An item or order that we are unable to fulfill.
• A refund agreed instead of an exchange or replacement.
• Any other circumstance in which a refund is required by applicable law.

The refund amount and processing time depend on the reason for the refund and the procedure that applies. Return eligibility and instructions are explained in our Return & Exchange Policy.

2. How to Request a Refund

Contact us about a return, damaged or defective item, incorrect or missing item, delivery problem, cancellation, or other order issue by emailing info@aervyne.com or using our Contact Us page.

Please provide:

• Your order number.
• A brief description of the issue.
• The item or items involved.
• Your requested resolution.

For a product or delivery problem, we request only the information reasonably needed to review the issue. Useful photographs can include the affected activewear or sports apparel, the relevant problem area, product labels, packaging, and shipping label.

An unboxing video is not required. For an ordinary change-of-mind, size, color, or style return, photographs and videos are not required.

3. Refunds for Voluntary Returns

We offer a 30-day voluntary return period for eligible activewear and sports apparel delivered to destinations we currently serve.

You can request a voluntary return because you changed your mind, selected the wrong size, or prefer a different color or style.

The refund is based on the amount actually paid for the returned item.

Original outbound shipping is not refunded for an ordinary voluntary return unless a statutory withdrawal right applies.

Customer-paid return postage is not refunded.

After we confirm the return, provide the return instructions, and provide the designated return address, please hand the return to the carrier within 7 calendar days. Full eligibility and condition requirements are in our Return & Exchange Policy.

4. Refunds for Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged, has a confirmed quality defect, materially differs from its description, is the wrong product, size, color, or style because of our fulfillment error, or is missing from the package, contact info@aervyne.com.

For visible shipping damage or missing package contents, we recommend contacting us within 48 hours after delivery when reasonably possible. This recommendation helps us preserve evidence and does not remove any legal right or automatically make a later claim ineligible.

We respond to the initial request within 1 business day.

Depending on the issue and your applicable rights, the available resolution can include a refund, replacement, or exchange.

When a return is needed because of our error, a confirmed defect, or transit damage, we cover the necessary return shipping and replacement shipping.

You do not need to wait for us to receive compensation from a carrier or fulfillment partner before we provide an eligible remedy.

A product problem is not automatically excluded only because more than 30 days have passed. Applicable statutory rights continue to apply.

5. Refunds for Lost Shipments

If a shipment is confirmed as lost, you can choose a replacement at no additional charge or a refund.

If, after 7 business days of investigation, we cannot locate the shipment or provide a reasonable delivery estimate, we offer the replacement-or-refund choice.

You do not need to wait for completion of a separate carrier compensation claim.

For a fully lost order, the refund includes the original shipping charge paid.

For a partially lost order, the refund includes the affected goods and the portion of the original shipping charge attributable to those goods.

After loss is confirmed and you choose a refund, we initiate the refund to the original payment method within 7 calendar days. Delivery investigation procedures are explained in our Shipping Policy.

6. Tracking Shows Delivered but the Package Is Missing

A delivered tracking scan does not automatically close a missing-package claim.

First check the stated delivery location, household members, reception or mailroom, parcel lockers, delivery photograph, and any carrier notice.

If the package is still missing, contact info@aervyne.com.

We begin the review within 1 business day and can request reasonable information needed to investigate.

If we cannot establish correct delivery within 7 business days, we offer a replacement or refund.

If the available evidence shows correct delivery followed by theft, we explain that conclusion and assist with available carrier records or documents that can support your next steps.

7. Refunds for Canceled Orders

If we successfully cancel an order before dispatch, we refund the canceled goods.

For an order fully canceled before dispatch, the refund also includes any shipping charge paid.

If we cannot fulfill an order and you choose cancellation, or no agreed alternative is available, we initiate the refund within 1–2 business days after confirming the cancellation.

If the order has already been handed to the carrier and cannot be stopped, you can follow the applicable return procedure after delivery.

Contacting us within 12 hours after placing the order improves the opportunity to stop processing, but it does not guarantee cancellation.

8. Refunds for Delayed Orders Before Dispatch

If we cannot hand an order to the carrier within the processing period stated in our Shipping Policy, we provide the reason, a revised dispatch date, and the option to continue waiting or cancel for a refund.

If you do not agree to wait, we cancel the affected order and issue a refund to the original payment method within 7 calendar days.

For a full cancellation before dispatch, the refund includes any shipping charge paid.

9. Refunds for Unsupported Delivery Addresses

If an order is accepted for an address outside the delivery coverage stated in our Shipping Policy, we contact you, cancel the order, and issue a full refund to the original payment method within 7 calendar days.

10. Inspection and Refund Initiation

We inspect returned goods within 1–2 business days after they reach the designated receiving location.

Once a refund is confirmed, we normally initiate it within 1–3 business days.

For an eligible return with no unresolved condition issue, we initiate the refund no later than 7 calendar days after receiving the returned goods.

If applicable law requires an earlier deadline, the earlier deadline applies.

We notify you when the refund has been initiated.

Any additional time taken by your bank, card issuer, or payment service to post the credit is outside our processing time.

11. Refund Method

Refunds are returned to the original payment method whenever technically possible.

We do not require you to accept store credit, coupons, promotional discounts, gift cards, or another form of value instead of an eligible monetary refund.

If the original payment method rejects or cannot receive the refund, we first investigate through the original payment channel.

If the refund still cannot be completed, we contact you to agree on an alternative method permitted by applicable law and the payment systems involved.

Before using an alternative method, we confirm the refund amount, currency, and necessary receiving details.

We do not charge a refund handling fee.

12. Refund Amount

A refund for returned goods is based on the amount actually paid for those goods.

If an item was purchased at a discounted price, the refund equals the discounted amount paid.

Item-level discounts remain allocated to the item to which they originally applied.

Order-level discounts are allocated according to the original order calculation.

A refund does not increase because the product later returns to its full retail price.

13. Partial Refunds and Partial Returns

For a partial order refund, we refund the affected items and any additional amount that is refundable under this policy.

If a partial return causes the retained order value to fall below the original free-shipping threshold, we do not retroactively charge the original standard shipping fee.

Responsibility for return postage depends on the reason for the return.

If the refund results from our error, a confirmed defect, transit damage, or a delivery problem for which we are responsible, we also refund the portion of the original delivery charge attributable to the affected goods.

14. Original Standard Shipping Charges

For an ordinary voluntary return, including a change of mind or a customer-selected wrong size, color, or style, the original shipping charge is not refunded unless a statutory withdrawal right requires reimbursement.

For an eligible withdrawal of the entire order, we reimburse the standard outbound delivery amount paid.

Our standard shipping charge is $3 per order. If an order received free standard shipping, no standard shipping amount was paid, so there is no standard shipping amount to reimburse.

Shipping rates and free-shipping thresholds are stated in our Shipping Policy.

15. Expedited Shipping Charges

Our expedited shipping charge is $7.99 per order.

For a statutory withdrawal, reimbursement of outbound shipping is limited to the standard delivery amount that would otherwise be refundable.

If standard shipping cost $3 and you selected $7.99 expedited shipping, the refundable outbound amount is $3 and the additional $4.99 is excluded.

If standard shipping was free and you voluntarily selected expedited shipping, no standard shipping amount was paid, so the $7.99 expedited charge is excluded from an ordinary withdrawal refund.

If the entire order is refunded because of our fulfillment error, confirmed transit loss, or a confirmed product defect, we refund the original delivery charge, including expedited shipping paid for the affected order.

16. Taxes Collected by Us

Taxes collected by us for refunded goods are included in the refund.

The tax refund is calculated according to the goods refunded, the amount actually paid, and the original transaction.

Your order and refund confirmations provide the transaction record.

17. Import Duties, Import Taxes, and Customs Charges

All orders for European destinations we currently serve are shipped from the United States and can be subject to the import procedures described in our Shipping Policy.

Import duties, import VAT or similar taxes not collected by us, customs clearance fees, and carrier handling charges paid directly by the recipient are not part of the amount collected through our checkout.

Because those payments were made directly to a customs authority or carrier, they cannot be returned through our ordinary payment refund.

For a change-of-mind return, any request to recover those amounts must be handled with the relevant customs authority or carrier.

We can provide available order or return documents reasonably needed for a valid recovery request.

This section does not limit our responsibility when the underlying problem results from our error, a confirmed defect, or another matter for which we are legally responsible.

18. Refunds Following Refused or Returned Shipments

Refusing a package does not by itself create an immediate cancellation or refund.

A shipment can be returned because of an incorrect or incomplete address, failed delivery attempts, failure to collect the package, refusal of delivery, or incomplete customs procedures.

If you do not wish to accept a shipment, contact info@aervyne.com so we can explain the available procedure.

When a refund has been agreed, we issue it within 7 calendar days after receiving and checking the returned shipment, unless an earlier mandatory deadline applies.

Any lawful deduction is explained and limited to an actual, documented charge or loss that can properly be attributed to the return.

We do not apply punitive fees.

Where a statutory withdrawal applies, the refundable standard outbound delivery amount is included as required by law.

19. Refunds Without Requiring a Return

We can agree to a refund or replacement without requiring a return when returning the goods would serve no reasonable purpose.

Examples can include confirmed non-delivery, severely damaged goods, or circumstances in which the return transportation cost is disproportionate to the value or condition of the item.

We clearly confirm when a return is not required.

Please keep the affected goods and packaging until we tell you whether they need to be returned.

A refund without return is assessed according to the circumstances of the individual request and is not automatic.

20. Return Condition and Refund Adjustments

If inspection identifies missing components, damage, contamination, or handling beyond what was reasonably necessary to evaluate the goods, we explain the issue before making any refund adjustment.

We provide the identified condition issue, the supporting evidence, the proposed adjustment, and the calculation.

You have 5 business days to provide an explanation or additional evidence.

This review procedure does not extend a mandatory statutory refund deadline or delay any undisputed refund amount.

For a statutory withdrawal, any deduction is limited to a legally recoverable reduction in value caused by handling beyond what was reasonably necessary to inspect the goods.

We do not impose a fixed penalty or automatically reject an entire return solely because a condition issue is identified.

We do not charge fixed restocking, inspection, or cleaning fees.

21. European Statutory Withdrawal Refunds

Consumers in the European Union have a statutory right to withdraw from an eligible online purchase within 14 calendar days, without giving a reason. Our 30-day voluntary return policy is additional to this right.

These statutory withdrawal arrangements apply only to the European destinations we currently serve.

For an eligible withdrawal, we reimburse eligible payments within 14 calendar days after receiving the withdrawal notice.

Unless we have offered to collect the goods, we can withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever occurs first.

The refund includes the applicable standard outbound delivery amount paid.

It excludes the additional cost of a more expensive delivery method that you voluntarily selected instead of standard delivery.

Please send the goods back within 14 calendar days after providing withdrawal notice, following the instructions in our Return & Exchange Policy.

The statutory 14-day return period is separate from the 7-day dispatch period that applies under our voluntary return procedure.

22. Discounts and Clearance Items

Discounted and clearance items follow the same refund rules unless a specific lawful exception was clearly disclosed before purchase.

A reduced price alone does not make an item non-refundable.

The refund amount is the amount actually paid after the discount.

Promotion-specific rules are explained in our Promotional Terms.

23. Exchanges That Result in a Refund

If replacement activewear or sports apparel selected for an exchange costs less than the original item, we refund the difference to the original payment method.

If the replacement costs more, we explain the difference and obtain your agreement before charging it.

If the requested replacement is unavailable, you can choose another available size, color, style, or product with an agreed price difference, or request a refund.

We do not require you to accept a materially different substitute.

24. Refund Confirmation

After we initiate a refund, we send confirmation using the contact details associated with the order.

The confirmation identifies the relevant transaction.

Please retain it until the credit appears on the receiving account.

If the refund amount, method, items, or transaction details appear incorrect, contact info@aervyne.com with your order and refund information.

25. Refunds and Payment Disputes

You can contact us to review the relevant order, payment, shipping, return, and refund records.

This does not remove your right to seek help from a payment provider, card issuer, consumer authority, regulator, or another available dispute channel.

We do not require you to withdraw an existing dispute before we investigate an order, delivery, return, or refund issue.

If a payment dispute is already open, we coordinate the resolution through the relevant process to prevent duplicate refunds.

A customer cannot receive duplicate recovery for the same amount.

26. Review of a Refund Decision

If you disagree with a refund decision, contact info@aervyne.com.

Please provide:

• Your order number.
• Your original request.
• Why you disagree with the decision.
• Any additional relevant information or evidence.

We review the relevant records and respond within 3 business days with the result or a clear explanation of any additional information reasonably needed.

This review does not remove any statutory right or available dispute-resolution right.

27. Relationship With Our Other Policies

This Refund Policy should be read with our other store policies.

Our Return & Exchange Policy covers eligibility, product condition, instructions, the designated receiving address, return shipping costs, exchanges, statutory withdrawal, and the return process.

Our Shipping Policy covers shipping charges, free-shipping thresholds, processing and delivery times, delays, lost or refused shipments, customs, delivery problems, and shipping-related refunds.

Our Promotional Terms cover discount eligibility, promotion-specific conditions, and combination rules.

Where another policy provides a more specific procedure for the issue involved, that procedure governs the relevant process.

Nothing in these policies limits any right available under applicable law.