About This Policy

Aervyne is operated by Aervyne LLC (“we,” “us,” or “our”).

This Cancellation Policy explains how to request cancellation of an order placed through aervyne.com, how cancellation requests are handled at different stages of order processing, and how refunds are handled when an order is successfully canceled.

Because we begin processing orders shortly after payment confirmation, whether an order can be canceled depends on its actual fulfillment status when we receive your request.

Contacting us as soon as possible gives us the best opportunity to stop an order before it is handed to DHL or FedEx.

This policy does not limit any cancellation, withdrawal, refund, or other consumer right available under applicable law.

1. How to Request an Order Cancellation

To request cancellation, contact us at info@aervyne.com.

Please provide:

• Your order number.
• The name or email address associated with the order.
• Whether you want to cancel the entire order or only a specific item.

You can also submit your request through our Contact Us page on aervyne.com.

We currently do not provide a separate automated self-service cancellation function.

After receiving your request, we check the current status of your order and confirm whether cancellation can still be completed.

2. Contacting Us Within 12 Hours

We encourage you to contact us within 12 hours after placing your order if you want to request cancellation.

Contacting us within 12 hours improves the opportunity to stop the order before it progresses further through fulfillment. The 12-hour period is not a guaranteed cancellation window.

An order can enter the following stages before the 12-hour period ends:

• Payment or transaction verification.
• Inventory allocation.
• Picking.
• Packing.
• Shipment preparation.

You can still request cancellation after 12 hours. We check whether the order can still be stopped based on its actual processing status.

3. Orders That Have Not Entered Processing

If your order has not entered our fulfillment process when we receive your cancellation request, we can cancel the applicable order or item.

Any payment collected for the canceled portion is refunded to the original payment method.

If the entire order is canceled before dispatch, the refund includes any shipping charge paid to us for that order.

We do not charge a cancellation fee.

4. Orders Already Being Processed

If your order has already entered verification, picking, packing preparation, or another fulfillment stage, you can still submit a cancellation request.

We check the current status of the order.

If processing can still be stopped before carrier handover, we cancel the applicable order or item and process the corresponding refund.

If processing can no longer reasonably be stopped, we inform you that pre-dispatch cancellation could not be completed.

Once the order is delivered, you can request an eligible return according to our Return & Exchange Policy.

5. Orders That Have Been Packed but Not Dispatched

If your order has been packed but has not yet been handed to DHL or FedEx, we make a reasonable effort to stop the shipment.

Cancellation at this stage is not guaranteed because a packed order can already be queued for carrier handover.

If we successfully stop the shipment, we cancel the applicable order or item and process the appropriate refund.

If the shipment has entered the dispatch process and can no longer reasonably be intercepted, it is handled as a dispatched order.

6. Orders Already Dispatched

Once an order has been handed to DHL or FedEx, it can no longer be canceled through our ordinary pre-dispatch cancellation process.

After delivery, you can request an eligible return according to our Return & Exchange Policy.

Please do not refuse delivery solely as a substitute for contacting us about cancellation.

Refusing a package does not automatically communicate a cancellation request and can create additional return transportation, redelivery, customs, import, or carrier-handling issues.

If you no longer want an order that has already been dispatched, contact info@aervyne.com so we can explain the appropriate next step.

7. Address Changes

If you only need to correct or change your delivery address, you do not need to request cancellation while the address can still be changed.

Contact us as soon as possible and provide your order number and the correct delivery address.

We can update the address while the order remains available for modification before carrier handover.

Our 1–2 business day order-processing period is not a guaranteed address-change window.

After the package has been handed to DHL or FedEx, any address redirection depends on the carrier’s available services.

If the carrier charges for redirection, we explain the available option and actual carrier charge before you decide whether to proceed.

For complete address-change procedures, review our Shipping Policy.

8. Changes to an Order

If you want to change a product, size, color, style, quantity, delivery address, or another order detail, contact us as soon as possible.

Whether we can modify the order depends on its current processing status, inventory availability, and whether the order has entered packing or dispatch.

If the order can no longer be modified accurately before dispatch, we explain whether canceling the eligible item and placing a new order is the appropriate option.

We do not substitute materially different activewear or sports apparel without your agreement.

9. Cancellation Because an Item Is Out of Stock

If we confirm that ordered activewear or sports apparel is out of stock or cannot be fulfilled, we contact you within 1 business day after confirming the issue.

Depending on the situation, we offer:

• An available alternative.
• Another available size, color, or style.
• An updated fulfillment option.
• Cancellation and refund.

You are not required to accept an alternative product or an indefinite delay.

If you choose cancellation, or no acceptable alternative is agreed, we cancel the affected item or order and initiate the refund within 1–2 business days after cancellation is confirmed.

The refund is issued to the original payment method.

10. Cancellation Because We Cannot Fulfill an Order

If we determine that we cannot fulfill an order because of inventory availability, fulfillment problems, shipping restrictions, payment-processing issues, address problems, transaction verification, legal restrictions, or another issue that prevents completion of the transaction, we contact you and explain the available resolution.

When the issue can reasonably be resolved, we provide the available option for your consideration.

You are not required to accept a replacement product, a materially different substitute, or an open-ended delay.

If the order is canceled because we cannot fulfill it, the amount collected for the canceled goods is refunded.

If the entire order is canceled before dispatch, any shipping charge collected by us for that order is also refunded.

11. Delays Before Dispatch

Orders are processed and handed to the carrier within the processing period stated in our Shipping Policy.

If we cannot dispatch your order within that period, we contact you and provide:

• The reason for the delay.
• A revised estimated dispatch date.
• The option to accept the revised date or cancel the affected order for a refund.

We request your agreement to the revised dispatch date. You do not have to agree to wait indefinitely.

If you do not agree to the revised timing, we cancel the affected order and issue the applicable refund to the original payment method.

For a fully canceled order, the refund includes the shipping charge paid to us.

12. Orders Requiring Additional Verification

Orders can be subject to reasonable checks before fulfillment, including inventory verification, delivery-address verification, payment verification, and transaction-risk review.

If additional information is needed to complete your order, we contact you.

If the order cannot be completed after reasonable verification, we can suspend or cancel the affected transaction.

If payment has already been successfully collected and the order is subsequently canceled, the applicable amount is refunded according to the actual payment status and our Refund Policy.

We do not charge a cancellation penalty because an order requires payment or security review.

13. Obvious Pricing or Technical Errors

If an order contains an obvious pricing, discount, shipping, or technical error caused by a system, configuration, or data-entry problem, we review the issue before continuing fulfillment.

Examples include:

• A misplaced decimal point.
• An unintended duplicated discount.
• An incorrect product price.
• An incorrect Free Standard Shipping calculation.
• An incorrect promotional configuration.
• A checkout calculation malfunction.

We explain the correct price or condition and allow you to decide whether to continue with the corrected order or cancel the affected item or order.

If you choose cancellation, the amount collected for the canceled portion is refunded to the original payment method.

We do not automatically charge an increased amount without your agreement.

14. Refunds for Successfully Canceled Orders

Refunds for successfully canceled orders are issued to the original payment method.

If we confirm cancellation because an order cannot be fulfilled, we initiate the refund within 1–2 business days after confirming cancellation.

Once we initiate the refund, the time required for the funds to appear in your account depends on your bank or payment service.

We do not require you to accept store credit, coupons, gift cards, or promotional credit instead of an eligible refund to the original payment method.

If a refund to the original payment method cannot be completed, we first investigate the issue through the applicable payment channel.

If that payment method cannot receive the refund, we contact you to agree on another refund method permitted by applicable law and the payment systems involved.

For complete refund procedures, review our Refund Policy.

15. Partial Order Cancellations

If only part of an order can be canceled before dispatch, we can cancel the affected item while allowing the remaining eligible items to continue through fulfillment.

The refund is based on the amount actually paid for the canceled item after applicable discounts.

If the partial cancellation results from an unavailable item, our fulfillment error, or another issue for which we are responsible, we explain how any applicable shipping charge is handled.

We do not replace a canceled or unavailable item with another product without your agreement.

16. Promotions and Discounts After Cancellation

Our current promotional benefits include:

• 10% off the next eligible order after subscribing to our newsletter.
• Free Standard Shipping for eligible U.S. orders with a qualifying merchandise subtotal of USD $120 or more after discounts.
• Free Standard Shipping for eligible European orders with a qualifying merchandise subtotal of USD $200 or more after discounts.

Expedited Shipping is separate and costs USD $7.99 per eligible order.

If a canceled item was purchased using the newsletter 10% discount, the refund is based on the amount actually paid for that item after the discount.

Cancellation of an order or item does not automatically create or restore another newsletter 10% discount after the one-time benefit has been used.

If a partial cancellation changes the merchandise subtotal of the remaining order, our Promotional Terms govern the remaining transaction.

If a partial cancellation reduces the remaining order value below the Free Standard Shipping threshold after the original order has been confirmed, we do not make an undisclosed post-purchase shipping charge solely because an item was canceled.

Any required adjustment is explained before an additional charge or deduction is made.

17. Refused and Undeliverable Shipments

Refusing delivery does not automatically cancel an order.

If you want to cancel an order that is already in transit, contact us instead of relying only on refusal of delivery.

Packages can be returned because of refusal of delivery, an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the package, unresolved customs requirements, or failure to complete required import procedures.

When a shipment is returned, the applicable refund or redelivery procedure depends on the reason for the return.

If the issue results from our error or carrier failure, we handle the applicable cost according to our Shipping Policy.

If the issue results from an incorrect address provided at checkout, failure to collect the package, refusal of delivery, or failure to complete required customs or import procedures, customer-responsible costs are limited to actual, disclosed, and legally recoverable costs.

We do not impose a punitive cancellation or handling fee.

Review our Shipping Policy and Return & Exchange Policy for complete procedures.

18. European Statutory Withdrawal Rights

Our ordinary pre-dispatch cancellation procedure is separate from statutory consumer withdrawal rights.

Consumers in the European Union have a statutory right to withdraw from an eligible online purchase within 14 calendar days, without giving a reason.

The statutory withdrawal right is not lost merely because an order has entered processing, been packed, or been dispatched.

If the order has already been dispatched, contact info@aervyne.com for the applicable return instructions and designated return address.

Our voluntary cancellation procedures do not shorten or replace applicable statutory withdrawal rights.

Complete information about European withdrawal rights, notice requirements, return deadlines, return shipping, and reimbursement is available in our Return & Exchange Policy.

These statutory withdrawal arrangements apply only to the European destinations we currently serve.

19. Cancellation Requests and Payment Disputes

If you have a cancellation or refund problem, contact us so we can review the relevant order records, payment records, fulfillment status, shipping status, and customer communications.

Contacting us does not remove your right to seek assistance from your payment provider, card issuer, consumer authority, regulator, or another legally available dispute-resolution channel.

We do not require you to withdraw an existing payment dispute before we investigate an otherwise eligible cancellation or refund request.

If a formal payment dispute is already open, we coordinate the matter through the applicable process to avoid duplicate refunds.

20. Cancellation Records and Confirmation

We maintain appropriate records relating to cancellation requests, order status, refunds, customer communications, fulfillment activity, and payment activity.

When a cancellation is successfully completed, we send confirmation using the contact information associated with your order.

Please retain your cancellation and refund communications until the matter has been fully resolved.

21. Review of a Cancellation Decision

If you believe your cancellation or refund request was handled incorrectly, contact info@aervyne.com.

Please provide:

• Your order number.
• A description of the original cancellation request.
• The reason you are requesting a review.
• Any additional information relevant to the request.

We review the available order, fulfillment, payment, shipping, and customer-service records and respond with the outcome or explain any additional information reasonably needed.

Submitting a review request does not remove any statutory consumer rights or payment-dispute rights available to you.

22. Relationship With Our Other Policies

This Cancellation Policy should be read together with our other customer-facing policies.

Shipping Policy

Covers processing times, dispatch, shipping charges, Free Standard Shipping, Expedited Shipping, shipping delays, tracking, address changes, undeliverable shipments, and delivery problems.

Return & Exchange Policy

Covers returns after dispatch or delivery, 30-day voluntary returns, exchanges, return shipping costs, product condition, and European statutory withdrawal rights.

Refund Policy

Covers refund eligibility, refund amounts, refund methods, shipping-charge refunds, and refund processing times.

Promotional Terms

Covers newsletter discount eligibility, the U.S. USD $160 Free Standard Shipping threshold, the European USD $240 Free Standard Shipping threshold, Expedited Shipping charges, and promotion-specific conditions.

Where a more specific policy applies to a shipping, return, refund, promotion, or statutory consumer-right issue, that policy governs the relevant procedure.

Nothing in this Cancellation Policy limits a mandatory consumer right.