Contact Us

Have a question about your order, sizing, shipping, or returns? We’re here to help.

At Aervyne, we want your shopping experience to be simple and enjoyable. Whether you need product advice or assistance with an existing order, feel free to reach out. We’ll do our best to provide clear and helpful answers.

Get in Touch

You can contact us using the form below or through our customer service email. For order-related inquiries, please include your order number so we can assist you more efficiently.

How Can We Help?

Our customer service team can assist with product information, sizing, order status, shipping and tracking, order changes, cancellations, returns, exchanges, refunds, and delivery issues.

If you receive a damaged or incorrect item, please contact us with your order number and relevant photos so we can review the issue.

Shipping & Delivery

We ship from our U.S. warehouses using DHL and FedEx, serving eligible destinations in the United States and Europe.

Orders are normally processed within 1–2 business days, excluding weekends and holidays.

Estimated standard shipping transit times:

  • United States: 1–5 business days
  • Eligible European destinations: 2–5 business days
  • Standard shipping costs $3.00 per order. Free standard shipping is available on eligible U.S. orders of $120 or more and European orders of $200 or more. Expedited shipping costs $7.99 per order.

For complete information, please visit our Shipping Policy.

Returns, Exchanges & Cancellations

We offer a 30-calendar-day return period for eligible items. If you need to return or exchange a product, please contact us for instructions before sending it back.

For order changes or cancellations, we recommend contacting us within 12 hours of placing your order. Requests are subject to the order’s processing status.

You can learn more in our Return & Exchange Policy and Cancellation Policy.

Response Time

We aim to respond to general inquiries within 2 business days. Requests involving shipping investigations, returns, or refunds may require additional review.

For urgent order-related concerns, please contact us as soon as possible.

Contact Information

Company Name: Aervyne LLC

Email: info@aervyne.com

Phone: +1 (623) 275-0740

Business Address: 17701 W Bell Rd, Unit 1049, Surprise, AZ 85374-3070, United States

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (MST, UTC−7); Saturday – Sunday: Closed; Major U.S. Public Holidays: Closed.

Website: aervyne.com

Thank you for shopping with Aervyne. We appreciate your trust and look forward to assisting you.